About Me

I am a marketing and growth strategist whose work sits at the intersection of customer insight, brand strategy, analytics, and execution. Across consulting, Fortune 500, entrepreneurial, and public-sector environments, I have helped organizations translate complex markets, customer behavior, and business priorities into clearer strategies, stronger operating models, and measurable commercial results. My experience spans loyalty, lifecycle marketing, demand generation, customer experience, segmentation, brand positioning, marketing transformation, and cross-functional leadership.
 
I have built marketing capabilities from the ground up across multiple organizations, advised senior leaders on investment and growth decisions, and led teams through ambiguous, fast-moving initiatives. My work often focuses on a practical question: how can organizations turn insight into action? Whether working on customer segmentation, brand repositioning, operating models, or marketing performance, I bring a structured but pragmatic approach to helping teams make better decisions and execute with greater clarity.
 
My background includes leadership roles at Comcast NBCUniversal and the Philadelphia Industrial Development Corporation, as well as consulting for both Fortune 1000 and SMB clients. I have worked across hospitality, travel, retail, gaming, financial services, B2B services, media and entertainment, and multi-location consumer environments, with a particular interest in how customer value, brand trust, and organizational systems shape growth.
 
I hold a dual MBA from Indiana University’s Kelley School of Business and Alliance Manchester Business School (UK), where I earned the Dean’s Award for Achievement. I am also a summa cum laude graduate of the University of Pennsylvania, and earned a second bachelor’s degree in business administration with a focus in marketing from Thomas Edison State University, graduating with highest honors. I am currently pursuing graduate work in organizational communication and applied AI/ML at New Mexico State University, reflecting my interest in the ways data, technology, organizational behavior, and strategy intersect.
 
If you’d like to learn more about my background, working style, and history as a child performer download my Personal User Manual (PDF) or check out my IMDB page.

 

My perspective is grounded in the belief that good strategy is not just about having better ideas. It is about building the systems, narratives, incentives, and operating rhythms that allow organizations to act on them.

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Bachelor's Degree
Data Analytics & Social Sciences,
summa cum laude
University of Pennsylvania

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Bachelor's Degree
Business Administration (Marketing),
with highest honors
Thomas Edison State University

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MBA, Indiana University, Bloomington

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MBA, International Management,
with Distinction
Alliance Manchester Business School

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MA, Communication Studies -
Organizational Communication
(In Progress)
New Mexico State University

Research Interests

Ethics and Social Responsibility
  • Moral responsibility when control and liability are distributed across organizations
  • Formal independence versus substantive autonomy in entrepreneurship and franchise-like systems
  • Ethical obligations of landlords, franchisors, platforms, lead firms, and shopping centers
  • Labor conditions in small firms and the limits of individual owner responsibility
  • Business failure, precarity, and social safety nets for self-employed workers
  • Customer loyalty, reputation, and trust in small service businesses
  • The emotional labor of customer-facing work
  • Service encounters as sites of identity, status, and cultural capital
  • How customer expectations shape owner and employee behavior
  • Post-purchase behavior, complaint management, and relational repair
  • How owner-operators communicate authority, care, discipline, and obligation
  • Boundary work between owners, employees, customers, and family members
  • Emotional labor, overfunctioning, perfectionism, and relational leadership
  • Employee voice and conflict in small, family, and founder-led organizations
  • How informal communication substitutes for formal HR systems in small firms
  • Small proprietors as formally independent but structurally dependent actors
  • Risk transfer among landlords, franchisors, platforms, suppliers, customers, and owner-operators
  • Family labor, succession, obligation, and boundary-setting in small firms
  • Immigration, class mobility, education, and cultural capital in entrepreneurship
  • The emotional and organizational consequences of being “your own boss” under constrained conditions
  • Decision-making processes
  • Social and cultural factors
  • Perception and attitudes
  • Motivation and needs
  • Post-purchase behavior
  • Customer satisfaction and loyalty

Hobbies & Interests

Photography

27 states, 15 countries and counting

Reading & Writing

“Think before you speak. Read before you think.”
Fran Lebowitz

Music

All genres are good genres

Cooking

“One cannot think well, love well, sleep well, if one has not dined well.” — Virginia Woolf

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